Service & Returns
Report a return or product complaint. Download the necessary documents and check the instructions.
Have questions?
Contact our service department — we will be happy to help solve your problem.
Send emailHow to file a complaint?
Download and fill in the appropriate form — return or complaint protocol
Attach a copy of the receipt or invoice and photos of the product
Send documents by email or with the shipment to our address
We will contact you within 3–5 business days
Useful information
We process complaints within 14 business days from the date of receiving the report
24 months for consumers (receipt) and 12 months for businesses (VAT invoice)
You have the right to return goods within 14 days of purchase without giving a reason
Attach photos of the product and any damage — this will speed up the complaints process
Please respect our time
Before sending us the complained goods, make sure it is clean and properly packaged. Dirty items may slow down the verification process and make it harder to process. Your care will speed up the entire procedure.
